Catholic wrote on Sep 9, 2009 11:35 PM:

" Will Not,

It is called 'sarcasm'! Jeez! "




WILL NOT BE BAMBOOZLED wrote on Sep 8, 2009 2:49 PM:

" Catholic by tradition wrote on Sep 3, 2009 12:35 AM ”..What you are not taking into consideration is that a $250 or $300 price tag GUARANTEES a more powerful blessing and reserves a space in Heaven's Time Share..”
…..Wait, so there are levels of blessings?? Reservations?? Money is a guarantee?? Are all the donations through out the years at masses and fundraisers not enough to purchase this “guarantee”?? "




mike wrote on Sep 4, 2009 11:47 AM:

" Tom is a manager at the store, he should be doing something on a managers level, instead of greeting people? This is why we dont change. How can you pay a door greeter $50k and stay profitable. Your example of great customer service is false, wake up you knew tom was a manager of the store. This guy really has some of the worst customer service skills anyway. smells like a staged event. "




former resident wrote on Sep 3, 2009 2:38 PM:

" I have been following the comments on this issue and am interested in the opinion of business owners and Chamber of Commerce of Nogales. No one from these groups has bothered to post a comment in defense of Nogales businesses. Knowing how the public feels about the lack of customer service in Nogales, knowing that people are spending their money elsewhere; wouldn't it make sense for business owners, the Chamber of Commerce and the City of Nogales get together to fix this? Do they not care? This issue is not just about citizens tired of being mistreated in Nogales business (from department/grocery stores to city government employees). This is about citizens taking their business and their money elsewhere. This is an issue that affects the entire town. What are those in charge going to do about it? "




Catholic by tradition wrote on Sep 3, 2009 12:35 AM:

" Yes, Angelica. It is SAD what has become of our church and the 'business men' who run it nowadays. What you are not taking into consideration is that a $250 or $300 price tag GUARANTEES a more powerful blessing and reserves a space in Heaven's Time Share. Am I condemning myself to the everlasting fire for writing this? "




Angelica wrote on Sep 1, 2009 10:57 PM:

" Let me talk about the business that has become of the churches in town. Its pretty sad that you are asked to give a $350.00 "donation" to reserve a mass for a quinceniera. Even worse when you have to give a $250 "donation" to give your loved one a fail well mass when they pass. What are churchess thinking? A "donation" is a percentage that YOU want to give that comes from your heart, not what is now manditory.Thats a shame that even churches want to rip people off. I didnt know that God gave us a price to have him present on our special days. What a shame. "




Shopper wrote on Sep 1, 2009 5:32 PM:

" I too used to complain about the horrible service in most of the Nogales department stores and restaurants. And then I discovered one (one, uno, need another translation?) of the reasons for the poor service. Most costumers are act like stuck-up, know-it-alls. I am speaking from both the customer and employee side. I've seen how some customers have treated employees with complete disrespect and uncalled for insulting attitudes. I'm sorry, but most of the people that complain about poor service usually get what they deserve. But it works both ways. Some employees do the same, so it's just this unending circle of disrespect from BOTH sides. That is why nothing changes. "




cloybaby wrote on Sep 1, 2009 12:43 PM:

" I too feel that service in most Nogales stores and restaurants is far from good. Because my Spanish is broken at best I get the reverse discrimination treatment from some who don't speak English, and in most places that is the majority of them. I also agree that Safeway has excelent service and I enjoy shopping there, unlike Walmart and JC Pennys. Pennys started in my home state of Wyoming and if he shopped in this store he would be appauled. To supply at least one or two people fluent in English would be appreciated. "




Nevergoingback wrote on Aug 31, 2009 8:51 AM:

" How about the Nogales Police Department? I was born and raised in Nogales, I left to serve my country not long after High School. On one of my few visits to see family, I was driving through a shopping center when I was chased down by two NPD officers on bicycles, stopped and questioned. When I asked what the reason for being stopped was, one of the officers stated it was because I had out of state tags on my car!! Absolutely no probable cause to stop someone! At the time I was just baffled by his answer, now, after 10 years in the military and 4 years as a police officer in a city of over half a million, I realize how unprofessional those two officers were. Its been about 10 years since that incident and I hope that NPD officers are better trained these days. BTW, I'm not judging the entire NPD because of this single incident. "




Lionel wrote on Aug 29, 2009 7:37 AM:

" TheTruth wrote on Aug 28, 2009 11:46 AM:

"...95% of all store clerks in Nogales is of Spanish.Mexican decent..."
As a visitor to Arizona, I have noticed this and that many of them don't speak English. "




Tim wrote on Aug 28, 2009 10:10 PM:

" Unfortunately Nogales lives up the reputation of most border towns. These are dirty, unfriendly places where you get ripped off if you're not careful. I live in Tubac and never take any of my out of town visitors down there, even if they ask to go. I explain to them that unless they want to experience unfriendly people in an environment that has no redeeming qualities, there is no point in going there. I had one guest who insisted on going anyway. On his return he said "You were right." "




Sharon wrote on Aug 28, 2009 10:02 PM:

" I'm a relative newcomer to Santa Cruz county having moved into Rio Rico 3 years ago. I started out shopping in Nogales because of it's proximity, but after 6 months of outrageously bad customer service, I never go there anymore. The Home Depot where I was going to spend a lot of money for my new home soon lost my business after several frustrating attempts to buy anything. One day I was waiting in the window treatment section for 40 minutes and no one came to help me despite wandering around and looking for someone. I finally called the store on my cell phone and asked for the manager. I explained to them that I was calling from within the store and was attempting to purchase approx $1500 in window treatments. If they wanted my business, they needed to send someone to help me right away or I was leaving. The store manager showed up within 2 minutes and from there I was able to get the help I'd been waiting for. It was explained to me that this particular Home Depot is a "low volume" store so they don't have as much staff on as other Home Depots. Well it seems to me their customer service is the reason they have low volume. With all the new homes being built in this area in 2005-2006, they could've have a lot more business if they knew how to take care of customers. Except for Safeway, my experience of Nogales shopping has been similar elsewhere. I generally find the stores to be dirty with poor customer service. I also noticed when shopping for furniture in one store that there were no prices on the furniture. I asked what the price was of a particular dinette set. I was told $595. I had bought that exact same dinette set in Tucson for $180. One of my mexican friends who used to live in Nogales said there are 2 prices on many things in that town. One price is for the gringos and the other is for the mexicans.... I avoid Nogales like the plague now and live in mortal fear that I might end up in the Holy Cross Hospital ER, another filthy, unfriendly, unprofessional place. Nogales needs to clean up it's act! "




TheTruth wrote on Aug 28, 2009 11:46 AM:

" You know, I can not help but think that is really a racial issue. As 95% of all store clerks in Nogales is of Spanish.Mexican decent, it makes one wonder. Often I have either experienced being a "gringo" or have witnessed it hapening to others as I stand in line. Its not in every business mind you, but it is prevelant. I take all my business to Green Valley now and there is much less of it. But then again, there are many more non Hispanic clerks in Green Valley too. Is this a taletell? I dont know, but as Nogales has shunned new non Hispanic owned businesses away from its borders, this situation may only get worse.
When I asked some of my closest Hispanic friends about this topic, they stated "we'll its just that way". Thats not good. Thats not American "




Tax Payer wrote on Aug 26, 2009 10:47 PM:

" Everyone forgot to mention Motor Vehicle Division!! Talk about bad attitude. "




j b wrote on Aug 25, 2009 3:03 PM:

" just a note, i did have a big smile and was making eye contact, i was about to try on something new and was excited :D

aug 23, 2009 8:45 am:....that is good reminder to us though, thank you.

as for "guaranteed"???...come on, lets be realistic, unfortunatly not always are kind expresions or gestures returned in the form of good service, otherwise this article and comments would not exist. "




George Wilgers wrote on Aug 25, 2009 12:19 PM:

" Jack you either live in a different world than I and my family have experienced, in general. I agree you do get good service from time to time. But unfortunatley it is also true that those who do provide good service do not seem to keep their employment for long. Most seem to get hired away to other employment, with better pay, which they definitely deserve.

Perhaps you get the smile and the greeting, but I seem to never be able to acheive even eye contact with much of the people in the area. Perhaps I look to much like the gringo I am. "




Jack M. wrote on Aug 23, 2009 8:45 AM:

" Most of these comments are so alien to my experiences shopping in Nogales that I'm genuinely astounded.

It's very easy to get eye contact and to earn a smile simply by offering one of your own and by saying 'Hello' (or the all-purpose, 'buen dia').

A smile and a greeting are basic to the Mexican culture. And, let's face it, most of the employees are from that polite and friendly heritage that highly values both.

So, go ahead - try a smile and a greeting next time.

You'll be rewarded with excellent service, guaranteed.

That's been my experience... "




customer wrote on Aug 22, 2009 11:34 PM:

" i think UETA has the worst customer service. the one at the old safeway building "




Shopper wrote on Aug 22, 2009 6:39 PM:

" I agree with everyone that has said that nogales has very bad customer service. which is completely true, every store that you go they dont really treat you with respect. one store that i have had the WORST customer service is at UETA which is located at the old Safeway building. the sales ladies only want to sell you what they want as if they are receiving incentives for certain items. then the guys in the liquor dept only seem to want to sell you what they will get paid for selling. if you ask for help they help u with an atittude. but if a guy friend comes looking for them they throw themselves all over them. its really degrading for ladies. i have been a customer for a long time there because of the prices but not for the service. "




anotherformerresident wrote on Aug 21, 2009 7:46 PM:

" Definitely agree with *dismal* customer service issues in Nogales. I too would drive north to Green Valley to shop. A MAJOR problem is lack of customer service training. The employees NEVER make eye contact with customers, they NEVER greet you (it seems they don't know HOW to greet!) and conduct an entire transaction without even looking at you once, or saying a word, including THANK YOU. It is AWFUL and I would urge managers everywhere to take note of this. "




j b wrote on Aug 21, 2009 4:27 PM:

" oops, i forgot to add that it happend at wal-mart, right here in nogales arizona. "




j b wrote on Aug 21, 2009 4:23 PM:

" since the subject has come up, i'll share my story. on my way to the fitting room counter with just one item in hand the person appointed to that station, without even giving me a chance to ask if i can try it on says, "ese es junior, no te va a quedar, pero si ti la quieres medir..midetela". I replyed "pues estos pantalones son "junior" y mira me quedan, so si por favor me puedes habrir una puerta?". she chuckeld and just opened the door. the other person appointed to that station just stood there. i will not lie, thoughts of crying hysterically and making a scene of how this person has hurt my feelings and should get a big huge "F" on customer service crossed my mind. i was done and the item did fit comfortably. as i walk out i don't see anyone so i lay the door sign on the counter. around the coner is person number two, i say "excuse me" she answers "si" , then i ask "como se llama la señora", the reply i get its a chuckel and the persons name with a bad attitude. at check out two people were at the same register one of them was so nice i got a greet and a smile (the other a smile). she even complemented me on the clothing item saying she liked it. i tell her what happend just minute ago in the fitting room, and they both look at eachother in shock, the clirk responds with "that is how she is, we get a lot of complaints about her" then who seems to be the supervisor steps in and says sorry and asks if i would like to place a formal complaint. i did think about it but chose not to. now i know i should of but i didn't. thats my story.

next time i get bad customer service i will place a formal complant, just as i have also on other occasions complemented good customer service.

thank you for your time. "




me wrote on Aug 19, 2009 7:02 PM:

" call weights and measures when the prices don't match at walmart. walmart is horrible to its employees, that is why they are so bitter. "




Ms. Georgia wrote on Aug 17, 2009 11:01 PM:

" Why do you keep buying from the places that mistreat you?

Use your power $$$$ of your pocketbook and show them.

Go to another store. "




Nancy wrote on Aug 17, 2009 12:10 PM:

" I agree that customer service, shopping, and dining in Santa Cruz county is dreadful. Home Depot is the WORST. Rarely do I find someone to help me, and when I do, they hardly speak any English. Same goes for Wal-Mart. I live in Rio Rico, but instead of heading to Nogales (10 minute drive) to shop, I go to Green Valley/Sahuarita (30 minute drive). It's unfortunate I have to put my money into Pima County instead of Santa Cruz County. "




Red wrote on Aug 17, 2009 10:46 AM:

" I distinctly remember having ordered some items via catalog at JC Penny, with pickup at the local store. I received confirmation that I could go pick up the stuff, and when I got there, the employee flatly refused to get the items from the back, saying they didn't do that at the store, even though I showed her the print out of the confirmation. After about ten minutes, she made some derogatory comments about me in Spanish to her coworker. I speak Spanish. I asked to speak with the manager, who actually was very helpful and took care of the problem, and the employee. "




Feeling mad wrote on Aug 16, 2009 11:54 PM:

" Hi everyone! I totally understand what ( not happy with store wrote) I too am a gay women living in nogales. I also feel that look at walmart. Wal-mart is my other house jajaja , but even though I spend my money there, I feel that I should just get what I need and leave as fast as I can.

What I have also notice and heard is that the employees there are treated really bad. Hopefuly someone will do something and change how employees are being treated and how employees see or talk to customers. Thank you! "




not happy with store wrote on Aug 15, 2009 2:43 PM:

" I lived all my life in nogales and have always shopped in the nogales wal-mart store, and as a gay woman, some employees look at me or other at other gay people like if we were to still something or when asked were we could find something , some employees talk to us as if we were to have something that could stick to them or something. The older ladys (some) are very helpful . The younger employees have the problem. "




Larry wrote on Aug 14, 2009 5:11 AM:

" I too enjoy living in Nogales. My experiences with customer service vary greatly even within the same establishments. There are some examples of stellar service on a constant basis: Harriet's Fine Foods, Safeway, Las Vigas, Nonna Vivi (OK...Rio Rico, but still the same area). There are a few places where you can occasionally get good service, but not always. There are, however, some places where "customer service" is non-existent. I REFUSE to ever go back to Ross. The store is filthy, there are never enough workers, no one is able or willing to help, and the lines to check out are always outrageous. I'm sure that there are some good people who work there, but there are not nearly enough of them to take care of all the business that store has. And yes, I have called the 800 numbers and manager's numbers. I got answering machines and no one ever bothered to call me back. Obviously my business and input are not welcome, so I will take my money somewhere else. "




former resident wrote on Aug 13, 2009 3:45 PM:

" I have to agree that Nogales has some of the worse customer service around!! Employees at the majority of stores in Nogales make you feel as if you are waisting their time by asking for help. They seem to be unaware that our patronage pays their salaries. I agree that the customer service at Safeway is exceptional. Regardless of whether customers live in Nogales, Arizona or Sonora, each customer is spending their hard-earned money at Nogales, Arizona establishments and should be treated with respect. As a former resident of Nogales, when visiting, I make it a point not to shop at any stores in Nogales. I find the experience infuriating and chose not to spend my money in Nogales. Not that all customer services experiences north of Nogales are stellar, but when one complains to a manager they feel they have been heard and the situation has been ratified. What's the point of complaining to the manager at the Nogales WalMart, Denny's, Cinderella's, JCPenny's, etc., when the managers are as rude as their employees? "




Thoughtful wrote on Aug 13, 2009 8:24 AM:

" I agree completely that Safeway has some of the best customer service anywhere.

Walmart, however, is another story. Walmarts around the country hire retired people as "Greeters." They are well known for greeting customers as they come in with a friendly smile, a cheery "Hello!" and frequently will even get a shopping cart for you. Apparently the Nogales Walmart hires "Glarers"...all they do is stare at you as you walk in, perhaps trying to see if they recognize your face from mug shots. It generally goes downhill from there. The one exception (and it is a BIG exception) is the Walmart Vision Center. The folks there go out of their way to be helpful and friendly. The rest of the store could take customer service lessons from those people! "




inconforme wrote on Aug 10, 2009 11:40 PM:

" mi comentario ante el de las demas personas es q el servicio par la gente q hablamos espanol es pesimo en cualquier lugar al q vayamos excluyendo claro a safeway donde siempre lo atienden a uno bien, wal mart siempre se batalla para pagar son colas y mas colas y nunca ponen a gente q sea del piso a cobrar cosa q no ocurre en safeway, kmart nunca encuentras ni quien te ayude ni quien te cobre solo una caja y asi podremos hablar de muchas otras tiendas incluyendo mediacom q aunque no te vendan una de las dependientas siempre esta de mal humor y lo peor no te quieren recibir billetes de 100 dlls igual en la luz y gas tiene uno q ir al banco ferear tu billete para poder pagar se suponq que igual es dinero, y el problema tendrian q resolverlo ellos comprando una maquina para detectar dinero falso no haciendo a sus clientes batallar para poder pagar, regularmente en todos los estableciemientos ya no piensan en q el cliente no batalle y vuelva ,no hablemos de ross que las colas son interminables, desgraciadamente es porq nosotros las personas q hablamos espanol y no nos defendemos en ingles no podemos o no nos hacen caso si reclamamos algo , en fin pudiera seguir la lista donde la mayoria de las personas podrian quejarse del mal servicio q por lo menos a la gente mexicana se nos da "




George Wilgers wrote on Aug 10, 2009 3:25 PM:

" Old Sam Walton would throw a fit over the state of customer service at the Wal-Mart in Nogales. It has got to be the worst in the entire Wal-Mart chain state side.

I remember the old days when Mr. Walton's Picture adorned the exit with the message "If you have a problem in my store, you call me at ...." "




Secret Shoppers wrote on Aug 8, 2009 10:56 AM:

" I know for a fact that Safeway uses "secret shoppers" who evaluate employee/store performance. I have seen some of their employees not seem to care about this while others are consistently friendly. I make sure I check who is working in what department to know who to ask for help. The same goes for which cashier's line I go thru. It seems like not all of Safeway's employees got the same training on customer service. I don't know if other local stores use secret shoppers,(I'm thinking they don't) but maybe they should start doing this as well. "




Applet wrote on Aug 7, 2009 11:59 PM:

" Me me me!!! I have a bad/good "Wal-Mart experience." Just four hours ago, I went to pick up some one-hour photos from a disposable camera I had dropped off about 24 hours prior. I get to the service desk and not a single soul is behind the counter. My guess? The employee is helping a customer. And so I wait, and wait, and wait. Another customer shows up hoping to retrieve some pictures too. I get impatient and make my way to the electronic department registrars.

There are two cashiers checking out customers and I say: (in Spanish, mind you) Disculpe, necesito asistencia en el departamento de fotographia por favor. The younger of the two cashiers said, "Ahorita voy." She said it with an attitude and tone that suggested she was not at all interested in helping me, or getting someone to help me for that matter. I was so bothered by her response but still managed to give her a hypocritical, "Gracias." UGH!!

To make a short story longer, someone finally arrives, (not from the photo department) searches for my photos, and cannot find them for the life of her. She goes through the three drawers of photos, thrice, and still can't find them. She tells me to come back in 5-10 min when the people who work in that department return from their break. Ok... I begin to leave.

Upon my departure, she starts looking for the photos for the other customer and can't locate them either! The lady who is in charge of photos finally arrives and the other associate just leaves and tells us nothing, no apology, NADA, ZIP. Double UGH!!

"Five hours later" our photos are located in a matter of seconds. The young lady charges me, apologizes for the wait, and says thank you! WOW! This has been one of the few times I have experienced decent customer service at our Nogales Wal-Mart. Will someone please tell me what is so difficult in delivering service with courtesy and a smile? I guess it starts with the up-bringing of a person and then spills over to the mangers and personnel that train these individuals.

There are very few establishments in Nogales that have quality customer service, Safeway is one of them. Their employees are for the most part very courteous and willing to help you.

It's places like Wal-Mart that give other Nogales' businesses a bad image. And that is sad because good customer service does exist. It's not of great abundance, but it's there. "




A Rio Rico Resident wrote on Aug 7, 2009 4:04 PM:

" I must concur with Safeway.

As for the rest, if I know the owner or manager and he/she is in the store, I get great service. Else, not so good. "




dr wrote on Aug 6, 2009 7:17 PM:

" I would agree that, for the most part, customer service and shopping satisfaction suffers in Nogales. However, I would give a 5-Star rating to the Safeway on Mariposa. All the employees, without fail, are extremely helpful. Every visit, and usually more than once per visit, I am asked if I need any help in finding something. They do it right there and deserve commendation. "




A Rarity wrote on Aug 6, 2009 1:04 PM:

" I have to say that after living in Nogales for a decade, I have yet to see friendly and prompt customer service be one of the city's strengths. On the rare occasion that I am treated in a friendly and prompt manner, I make sure to praise the employee and let the supervisor/manager know, so as to encourage this behavior. I still choose to shop elsewhere whenever possible, but still base my choices on customer service, regardless on how far north of the border the business may be. In reference to Mr. Wilgers' comment about service south of the border, that too seems to vary. While I am not necessarily impressed with customer service in Nogales, Sonora either, I must say that on my recent vacation to the southern states of Jalisco and Veracruz, I can confidently say that they could put customer service to shame in the U.S. I guess they don't forget that their paychecks depend on the satisfaction of their clientele. "




George Wilgers wrote on Aug 5, 2009 1:16 PM:

" I, unfortunately, have had the opposite experience at Walmart, looking for something I know they carry. Took me 8 associates before I found one that spoke enough English to be able to help me.

Another time, I was over charged, and even though the rack was right there with the sales price, they argued with me that the price in the computer matters, not the price on the rack or on the item.

Again, I will reiterate my observation. If the client base the business is mainly after is from the north side of the boarder, the service is good. If they are after mainly those from south of the border, it is good in comparison with what you find south of the border, but terrible by the standards north of the border. "

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